# PRM Care Ltd

*Operated by PRM Care Limited.*

PRM Care Ltd is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2023

## Practical info

- Postcode: OL11 5RZ
- Registered manager: Mushonga, Priscilla
- Local authority: Rochdale
- Region: North West
- City: Rochdale
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-13

### Other

- Finding
  - Evidence: Partnership working with district nurses, social workers, occupational therapists and mental health workers
  - Published: 2023-04-13
- Finding
  - Evidence: No missed visits reported; electronic monitoring of visit times in place
  - Published: 2023-04-13
- Finding
  - Evidence: Registered manager praised as responsive, patient and supportive by staff and relatives
  - Published: 2023-04-13
- Finding
  - Evidence: Relatives and people spoke highly of staff approach, described as 'Very good' and 'Respectful'
  - Published: 2023-04-13
- Finding
  - Evidence: Care plans were person-centred and detailed, reflecting individual needs and preferences
  - Published: 2023-04-13
- Finding
  - Evidence: Supervisions completed regularly every 6 weeks with positive staff feedback
  - Published: 2023-04-13
- Finding
  - Evidence: Staff training records up to date including mandatory and condition-specific training
  - Published: 2023-04-13
- Finding
  - Evidence: Risk assessments in place for individual health needs and home environments
  - Published: 2023-04-13
- Finding
  - Evidence: Staff received safeguarding training and understood how to escalate concerns
  - Published: 2023-04-13
- Finding
  - Evidence: Medication managed effectively with electronic MAR records and registered manager oversight
  - Published: 2023-04-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Using medicines safely
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10757869642

HomeCare Compass is an independent guide and is not affiliated with the CQC.