# Zander Mackenzie Care U.K. Limited

Zander Mackenzie Care U.K. Limited is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 31/08/2022

## Practical info

- Postcode: DA2 6EF
- Registered manager: Lewis, Michael
- Local authority: Kent
- Region: South East
- City: Dartford
- Last CQC check: 26/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals, including sourcing BSL-fluent carers for specific cases.
  - Published: 2023-10-26
- Finding
  - Evidence: Positive, open, person-centred culture with staff support mechanisms including a dedicated staff counsellor.
  - Published: 2023-10-26
- Finding
  - Evidence: Registered manager understood regulatory responsibilities including CQC notifications and duty of candour.
  - Published: 2023-10-26
- Finding
  - Evidence: Strong governance framework with clear management structure, quality surveys and regular care plan reviews.
  - Published: 2023-10-26
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, right-to-work checks and reference verification.
  - Published: 2023-10-26
- Finding
  - Evidence: Incidents and accidents were recorded, investigated and lessons shared with staff via team meetings or direct communication.
  - Published: 2023-10-26
- Finding
  - Evidence: Infection control procedures were embedded in care plans with PPE compliance monitored visit-by-visit by management.
  - Published: 2023-10-26
- Finding
  - Evidence: Medicines were managed safely with staff training, competency assessments and documented refusals or missed administrations.
  - Published: 2023-10-26
- Finding
  - Evidence: Risks were individually assessed, regularly monitored and reviewed, with up-to-date task lists and external guidance for staff.
  - Published: 2023-10-26
- Finding
  - Evidence: People were protected from risk of harm and abuse; safeguarding concerns were shared with local authority and investigated appropriately.
  - Published: 2023-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-22

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-10-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-26
- Finding
  - Using medicines safely
  - Published: 2023-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-26

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-10-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-22
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10757577665

HomeCare Compass is an independent guide and is not affiliated with the CQC.