# Roky Care Ltd

Roky Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/06/2022

## Practical info

- Postcode: N9 7RL
- Registered manager: Neermul, Satyabhamah
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 21/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-02
- Finding
  - Supporting people to live healthier lives, access healthcare services
  - Published: 2022-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-02
- Finding
  - Assessing people's needs and choices
  - Published: 2022-07-02

### Other

- Finding
  - Evidence: Provider responsive to feedback during and after inspection, submitting updated risk assessments and fire safety actions
  - Published: 2022-07-02
- Finding
  - Evidence: Open and inclusive culture with good communication with families
  - Published: 2022-07-02
- Finding
  - Evidence: Person-centred approach to involving people in residents' meetings and key working sessions
  - Published: 2022-07-02
- Finding
  - Evidence: People supported to access healthcare services and maintain mental wellbeing
  - Published: 2022-07-02
- Finding
  - Evidence: Strong infection control practices with appropriate PPE use and staff training
  - Published: 2022-07-02
- Finding
  - Evidence: Positive feedback from relatives about kind and caring staff attitude
  - Published: 2022-07-02
- Finding
  - Evidence: Regular supervision and supportive registered manager
  - Published: 2022-07-02
- Finding
  - Evidence: Comprehensive induction with Care Certificate completion and shadowing of experienced staff
  - Published: 2022-07-02
- Finding
  - Evidence: Staff had been trained in safeguarding and were able to explain how to keep people safe from abuse
  - Published: 2022-07-02
- **other** _(critical)_
  - Evidence: There were irregular tests of fire alarm systems to ensure systems were working properly. At the time of the inspection, there was no fire risk assessment in place.
  - Published: 2022-07-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-02
- Finding
  - Duty of candour, continuous learning and working in partnership with others
  - Published: 2022-07-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10757272925

HomeCare Compass is an independent guide and is not affiliated with the CQC.