# DCA Thornton Gate

*Operated by Achieve Together Limited.*

DCA Thornton Gate is a CQC-regulated home-care agency in Thornton-cleveleys.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2024

## Practical info

- Postcode: FY5 1JN
- Registered manager: Smith, Christine
- Local authority: Lancashire
- Region: North West
- City: Thornton-cleveleys
- Last CQC check: 01/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Right Support, Right Care, Right Culture principles embedded throughout the service.
  - Published: 2024-02-01
- Finding
  - Evidence: Strong multi-agency working with health professionals involved in care and support decisions.
  - Published: 2024-02-01
- Finding
  - Evidence: Registered manager completed formal and informal audits driving continuous improvement.
  - Published: 2024-02-01
- Finding
  - Evidence: Regular supervisions, appraisals and team meetings fostering an open and transparent culture.
  - Published: 2024-02-01
- Finding
  - Evidence: Robust safeguarding training and staff confidence in whistleblowing and reporting procedures.
  - Published: 2024-02-01
- Finding
  - Evidence: Person-centred care planning with pictorial documentation supporting effective communication for people with sensory and learning disabilities.
  - Published: 2024-02-01
- Finding
  - Evidence: Staff demonstrated warm, respectful and compassionate interactions, decorating a person's apartment in their own time.
  - Published: 2024-02-01
- Finding
  - Evidence: Consistent and stable staffing team supporting continuity of care for people using the service.
  - Published: 2024-02-01
- **record_keeping** _(minor)_
  - Evidence: One care file did not contain a care plan for a specific health need. However, staff were aware of a person's needs and delivered care to meet those needs.
  - Published: 2024-02-01
- **medication_management** _(minor)_
  - Evidence: Staff had not completed the daily running total of medicines administered on individual medicine records in line with the providers medicines policy.
  - Published: 2024-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10752924451

HomeCare Compass is an independent guide and is not affiliated with the CQC.