# Victory SocialCare Enterprise

*Operated by Victory Socialcare Enterprise.*

Victory SocialCare Enterprise is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/10/2022

## Practical info

- Postcode: HU6 7JP
- Registered manager: Hall, Mariam
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 07/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-29

### Other

- Finding
  - Evidence: Registered manager worked in an open and transparent way and understood the duty of candour.
  - Published: 2022-10-29
- Finding
  - Evidence: A complaints procedure was in place and people felt confident to raise concerns.
  - Published: 2022-10-29
- Finding
  - Evidence: Care plans reflected the principles of the MCA and best interest meetings were held when people lacked capacity.
  - Published: 2022-10-29
- Finding
  - Evidence: Good infection prevention and control practices including effective use of PPE.
  - Published: 2022-10-29
- Finding
  - Evidence: Staff respected people's privacy and dignity and promoted their independence.
  - Published: 2022-10-29
- Finding
  - Evidence: Care plans covered all aspects of people's lives and their preferences.
  - Published: 2022-10-29
- Finding
  - Evidence: Staff developed and implemented individualised risk assessments which mitigated risks to people's safety and wellbeing.
  - Published: 2022-10-29
- Finding
  - Evidence: People received person centred care and relatives spoke positively about the care and the registered manager.
  - Published: 2022-10-29
- **other** _(minor)_
  - Evidence: interview records and references were not consistently recorded to ensure a robust recruitment system was in place.
  - Published: 2022-10-29
- **incident_learning** _(moderate)_
  - Evidence: This meant opportunities to learn lessons when things go wrong may have been missed.
  - Published: 2022-10-29
- **staff_competency** _(critical)_
  - Evidence: The provider had failed to ensure that staff were skilled, trained and competent to perform their roles.
  - Published: 2022-10-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-29
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-10-29
- Finding
  - Staffing and recruitment
  - Published: 2022-10-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour; Working in partnership with others
  - Published: 2022-10-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10752558248

HomeCare Compass is an independent guide and is not affiliated with the CQC.