# Worlta Health Care Ltd

Worlta Health Care Ltd is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/08/2023

## Practical info

- Postcode: SM1 4QJ
- Registered manager: Doe, Robert
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 19/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-11
- Finding
  - Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
  - Published: 2022-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Provider works proactively in partnership with health and social care professionals
  - Published: 2023-08-19
- Finding
  - Evidence: People and staff feel valued and involved; feedback actively sought and acted upon
  - Published: 2023-08-19
- Finding
  - Evidence: Registered manager is hands-on, approachable, and maintains excellent communication with people and families
  - Published: 2023-08-19
- Finding
  - Evidence: Governance arrangements improved with regular monitoring, spot checks, and oversight of recruitment
  - Published: 2023-08-19
- Finding
  - Evidence: Effective infection control practices including up-to-date policies and staff training
  - Published: 2023-08-19
- Finding
  - Evidence: Medicines administered safely with competency checks and audits conducted by registered manager
  - Published: 2023-08-19
- Finding
  - Evidence: Sufficient staffing levels with consistent, punctual staff attending care calls on time
  - Published: 2023-08-19
- Finding
  - Evidence: Recruitment practices improved since last inspection; thorough DBS and background checks now in place
  - Published: 2023-08-19
- Finding
  - Evidence: People were supported to maintain independence and were involved in planning their care.
  - Published: 2022-08-11
- Finding
  - Evidence: Learning from accidents and incidents was shared with staff to improve quality and safety.
  - Published: 2022-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-11
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-11
- Finding
  - Using medicines safely
  - Published: 2022-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-11
- Finding
  - Staffing and recruitment
  - Published: 2022-08-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-11
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10751799033

HomeCare Compass is an independent guide and is not affiliated with the CQC.