# Crest Care Solutions Ltd

Crest Care Solutions Ltd is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: RG6 1PT
- Registered manager: Nyaguze, Rosina
- Local authority: Wokingham
- Region: South East
- City: Reading
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Governance systems including regular audits, daily management meetings and action planning to drive continuous improvement.
  - Published: 2023-08-02
- Finding
  - Evidence: Proactive complaints handling treated as learning opportunities, with swift resolution reported by families.
  - Published: 2023-08-02
- Finding
  - Evidence: Effective Mental Capacity Act compliance with appropriate Court of Protection authorisations in place.
  - Published: 2023-08-02
- Finding
  - Evidence: Strong partnership working with community professionals, commissioners and families, including prompt response to emergency placements.
  - Published: 2023-08-02
- Finding
  - Evidence: Effective medicines management including implementation of STOMP principles to reduce over-medication.
  - Published: 2023-08-02
- Finding
  - Evidence: Registered manager and care manager were highly visible, responsive and cultivated an open, positive culture valued by staff, relatives and professionals.
  - Published: 2023-08-02
- Finding
  - Evidence: Bespoke induction and training tailored to individual people's needs, including Oliver McGowan Mandatory Training on Learning Disability and Autism.
  - Published: 2023-08-02
- Finding
  - Evidence: Robust safeguarding processes including thorough investigations and effective engagement with local safeguarding authorities.
  - Published: 2023-08-02
- Finding
  - Evidence: Personalised, person-centred care plans that reflected individual needs, aspirations, communication styles and sensory requirements.
  - Published: 2023-08-02
- Finding
  - Evidence: Strong continuity and consistency of staffing, with people well-matched to designated support workers based on compatibility.
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10751677449

HomeCare Compass is an independent guide and is not affiliated with the CQC.