# 10 Wood Road

*Operated by Lilies24 Healthcare Ltd.*

10 Wood Road is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2022

## Practical info

- Postcode: S61 3RQ
- Registered manager: Bepe, Sekai
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough; working with other agencies; access to healthcare
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Quality assurance audits, spot checks and feedback questionnaires used to drive improvement.
  - Published: 2022-07-27
- Finding
  - Evidence: Open culture with registered manager understanding duty of candour responsibilities.
  - Published: 2022-07-27
- Finding
  - Evidence: Effective partnership working with district nurses, GPs, social workers and occupational therapy team.
  - Published: 2022-07-27
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2022-07-27
- Finding
  - Evidence: Person-centred care planning with detailed daily records regularly checked by the registered manager.
  - Published: 2022-07-27
- Finding
  - Evidence: Strong infection prevention and control practices including COVID-19 policy and adequate PPE.
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines administered correctly and on time; staff trained and competency checked in practice.
  - Published: 2022-07-27
- Finding
  - Evidence: Risks assessed, monitored and managed effectively without being overly restrictive; care plans updated as needs changed.
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10750825967

HomeCare Compass is an independent guide and is not affiliated with the CQC.