# SureCare (Reading & East Berkshire)

*Operated by Care Label Ltd.*

SureCare (Reading & East Berkshire) is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/05/2022

## Practical info

- Postcode: RG30 1EA
- Registered manager: Ande, Mahipal
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 20/May/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-20

### Other

- Finding
  - Evidence: Improved communication with people, relatives and staff since last inspection
  - Published: 2022-05-20
- Finding
  - Evidence: Positive, person-centred culture; staff feel respected, valued and well supported
  - Published: 2022-05-20
- Finding
  - Evidence: Strong leadership and governance with robust audits and action plans driving improvement
  - Published: 2022-05-20
- Finding
  - Evidence: Effective MCA practice with valid consent obtained and best interest decisions documented
  - Published: 2022-05-20
- Finding
  - Evidence: Good partnership working with healthcare professionals (GPs, district nurses, occupational therapists)
  - Published: 2022-05-20
- Finding
  - Evidence: Moving and positioning training refreshed face-to-face by accredited registered manager
  - Published: 2022-05-20
- Finding
  - Evidence: Strong staff training, induction (linked to Care Certificate), supervision and appraisal
  - Published: 2022-05-20
- Finding
  - Evidence: Risks effectively assessed and managed; care plans updated in response to incidents
  - Published: 2022-05-20
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use and food hygiene practices
  - Published: 2022-05-20
- Finding
  - Evidence: People received prescribed medicines safely; staff competency assessed every six months
  - Published: 2022-05-20
- Finding
  - Evidence: Safe recruitment with robust pre-employment checks including DBS
  - Published: 2022-05-20
- Finding
  - Evidence: Sufficient staffing with right mix of skills; improved continuity and consistency of care from regular staff
  - Published: 2022-05-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-20
- Finding
  - Using medicines safely
  - Published: 2022-05-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-20
- Finding
  - Recruitment
  - Published: 2022-05-20
- Finding
  - Staffing
  - Published: 2022-05-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-20
- Finding
  - Duty of candour
  - Published: 2022-05-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1074133755

HomeCare Compass is an independent guide and is not affiliated with the CQC.