# Connect Into Care - Main Street Willerby

*Operated by Connect Into Care Limited.*

Connect Into Care - Main Street Willerby is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 12/10/2022

## Practical info

- Postcode: HU10 6BP
- Registered manager: Wood, Joanne
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 12/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-10-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-12
- Finding
  - Supporting people to eat and drink and access healthcare; working with other agencies
  - Published: 2022-10-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-12

### Other

- Finding
  - Evidence: Relatives spoke positively, e.g. '[Relative] sees them as friends rather than carers.'
  - Published: 2022-10-12
- Finding
  - Evidence: Communication needs supported via individual communication plans and pictorial aids
  - Published: 2022-10-12
- Finding
  - Evidence: Management was visible, approachable and led by example with an open-door policy
  - Published: 2022-10-12
- Finding
  - Evidence: MCA was applied correctly with assessments and best interest decisions recorded
  - Published: 2022-10-12
- Finding
  - Evidence: Effective infection prevention and control measures, including COVID-19 care plans
  - Published: 2022-10-12
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding and how to report abuse
  - Published: 2022-10-12
- Finding
  - Evidence: People received kind and compassionate care; staff respected privacy and dignity
  - Published: 2022-10-12
- Finding
  - Evidence: Staff supported people to have maximum possible choice, control and independence
  - Published: 2022-10-12
- **care_planning** _(moderate)_
  - Evidence: Care plans required updating to ensure they reflected staff practice; staff were not trained to use any restraints on people but one care plan referred to 'holds.'
  - Published: 2022-10-12

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-10-12
- Finding
  - End of life care and support
  - Published: 2022-10-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-12

### safe

- Finding
  - Using medicines safely
  - Published: 2022-10-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-12
- Finding
  - Staffing and recruitment
  - Published: 2022-10-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-12

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-12
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-10-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10738389595

HomeCare Compass is an independent guide and is not affiliated with the CQC.