# Walfinch Kingston & Weybridge

*Operated by Afrisource Limited.*

Walfinch Kingston & Weybridge is a CQC-regulated home-care agency in Walton-on-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/10/2022

## Practical info

- Postcode: KT12 1DJ
- Registered manager: Lezar, Tracy
- Local authority: Surrey
- Region: South East
- City: Walton-on-thames
- Last CQC check: 29/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-29

### Other

- Finding
  - Evidence: Effective infection prevention and control with ample PPE supply
  - Published: 2022-10-29
- Finding
  - Evidence: Strong staff training including Care Certificate completion and equality and diversity training
  - Published: 2022-10-29
- Finding
  - Evidence: Carer profiles used to match staff with people based on shared interests
  - Published: 2022-10-29
- Finding
  - Evidence: Regular quality assurance audits and feedback sought from people and relatives
  - Published: 2022-10-29
- Finding
  - Evidence: Person-centred care plans including detailed preferences and communication plans
  - Published: 2022-10-29
- Finding
  - Evidence: Safe medicines administration with online recording, alerts, audits and competency checks
  - Published: 2022-10-29
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-10-29
- Finding
  - Evidence: Sufficient staffing with no recorded delays to visits and adequate time during calls
  - Published: 2022-10-29
- Finding
  - Evidence: Kind and caring staff who treat people with dignity and respect
  - Published: 2022-10-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-29
- Finding
  - Using medicines safely
  - Published: 2022-10-29
- Finding
  - Staffing and recruitment
  - Published: 2022-10-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-29

### well_led

- Finding
  - Managers and staff clear about roles; quality performance, risks and regulatory requirements; continuous learning; partnership working
  - Published: 2022-10-29
- Finding
  - Promoting a positive, person-centred culture; duty of candour; engaging people and staff
  - Published: 2022-10-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10736609993

HomeCare Compass is an independent guide and is not affiliated with the CQC.