# Blue Angel Care Limited

Blue Angel Care Limited is a CQC-regulated home-care agency in Waterlooville.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2023

## Practical info

- Postcode: PO7 7SQ
- Local authority: Hampshire
- Region: South East
- City: Waterlooville
- Last CQC check: 12/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Staff received end of life care training and induction including the Care Certificate
  - Published: 2023-05-12
- Finding
  - Evidence: Effective quality assurance systems with commitment to continuous learning and improvement
  - Published: 2023-05-12
- Finding
  - Evidence: Open, inclusive culture with staff feeling valued and the service recognised as top 20 local care providers
  - Published: 2023-05-12
- Finding
  - Evidence: Proactive referrals to external healthcare professionals to improve people's quality of life
  - Published: 2023-05-12
- Finding
  - Evidence: Person-centred care plans reflecting individual cultural, faith and communication needs
  - Published: 2023-05-12
- Finding
  - Evidence: Sufficient staffing levels with staff arriving on time and staying for agreed visit durations
  - Published: 2023-05-12
- Finding
  - Evidence: People felt safe and staff were knowledgeable in safeguarding procedures
  - Published: 2023-05-12
- **staff_competency** _(minor)_
  - Evidence: One relative told us, 'Our biggest gripe is all the new carers, they are not as effective as the ones we had in the beginning.'
  - Published: 2023-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-05-12
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-05-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10734851382

HomeCare Compass is an independent guide and is not affiliated with the CQC.