# Welcome Home

*Operated by Neil Tucker.*

Welcome Home is a CQC-regulated home-care agency in Sheerness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/10/2022

## Practical info

- Postcode: ME12 4NH
- Registered manager: Holton, Susan
- Local authority: Kent
- Region: South East
- City: Sheerness
- Last CQC check: 21/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Family and relative involvement
  - Published: 2021-10-30
- Finding
  - Independence and involvement
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Health needs and professional liaison
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Quality assurance systems including audits and surveys were well-embedded and used to drive continuous improvement.
  - Published: 2022-10-21
- Finding
  - Evidence: Strong partnership working with health and social care professionals ensured joined-up, consistent care.
  - Published: 2022-10-21
- Finding
  - Evidence: The registered manager provided visible, approachable leadership with a clear vision for improvement and person-centred outcomes.
  - Published: 2022-10-21
- Finding
  - Evidence: Care plans were up-to-date and reflective of people's individual needs, improving on previous inspection findings.
  - Published: 2022-10-21
- Finding
  - Evidence: Infection prevention and control measures were effective and the provider was fully assured across all IPC criteria.
  - Published: 2022-10-21
- Finding
  - Evidence: Safeguarding knowledge was strong; staff confident in reporting concerns internally and to external agencies.
  - Published: 2022-10-21
- Finding
  - Evidence: Risk assessments were thorough, up-to-date and accessible to staff, supporting safe care delivery.
  - Published: 2022-10-21
- Finding
  - Evidence: Staffing levels and recruitment processes were robust, with comprehensive DBS checks, references and induction training.
  - Published: 2022-10-21
- Finding
  - Evidence: Medication management had been significantly improved since the last inspection, with PRN guidance, body charts for pain patches, and regular competency checks in place.
  - Published: 2022-10-21
- Finding
  - Evidence: People and relatives gave consistently positive feedback about the quality, safety and continuity of care provided.
  - Published: 2022-10-21
- **missed_or_late_visits** _(minor)_
  - Evidence: 10% of people responded that staff did not always arrive on time and their concerns were not always responded to. A plan of action had been put in place
  - Published: 2022-10-21
- **consent_capacity** _(minor)_
  - Evidence: there was some inconsistency in how these conversations and decisions were recorded. Immediate action was taken to ensure staff followed best practice around assessing mental capacity
  - Published: 2022-10-21
- **supervision_appraisal** _(minor)_
  - Evidence: formal supervisions were not always as frequent as expected. The provider was working towards make improvements in this area.
  - Published: 2022-10-21

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Safeguarding procedures
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30

### well_led

- Finding
  - Staff culture and engagement
  - Published: 2021-10-30
- Finding
  - Leadership and management oversight
  - Published: 2021-10-30
- Finding
  - Record keeping and documentation
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-107292415

HomeCare Compass is an independent guide and is not affiliated with the CQC.