# Elizabeths Rose Home Care

*Operated by Elizabeth's Rose Home Care Limited.*

Elizabeths Rose Home Care is a CQC-regulated home-care agency in Maidstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2023

## Practical info

- Postcode: ME15 6AQ
- Registered manager: Butler, Abigail
- Local authority: Kent
- Region: South East
- City: Maidstone
- Last CQC check: 16/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support with other agencies
  - Published: 2023-03-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-18

### Other

- Finding
  - Evidence: Partnership working with specialist services including diabetic nursing team and physiotherapists
  - Published: 2023-03-18
- Finding
  - Evidence: Monthly formal review meetings and daily informal engagement with people and families
  - Published: 2023-03-18
- Finding
  - Evidence: Open culture with duty of candour applied; management approachable and receptive to feedback
  - Published: 2023-03-18
- Finding
  - Evidence: Effective governance systems established; care plans updated as needs and wishes changed
  - Published: 2023-03-18
- Finding
  - Evidence: Staff understood and applied MCA principles; consent documented in care plans
  - Published: 2023-03-18
- Finding
  - Evidence: People supported to access healthcare professionals and relevant resources such as Dementia UK literature
  - Published: 2023-03-18
- Finding
  - Evidence: Staff received induction, shadowing, and ongoing training including Care Certificate; peer support structures in place
  - Published: 2023-03-18
- Finding
  - Evidence: Needs and choices assessed prior to delivering care, with personalised care and support plans
  - Published: 2023-03-18
- Finding
  - Evidence: Medicines managed safely with staff trained to administer and record administration appropriately
  - Published: 2023-03-18
- Finding
  - Evidence: Safe recruitment processes followed including DBS checks, identification and references
  - Published: 2023-03-18
- Finding
  - Evidence: Staff skills matched people's needs; administrative and operational staff also trained in care to maintain staffing levels
  - Published: 2023-03-18
- Finding
  - Evidence: Comprehensive risk assessments documented in care plans, including clinical conditions such as diabetes and mobility risks
  - Published: 2023-03-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18
- Finding
  - Staffing and recruitment
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-18
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-18
- Finding
  - Working in partnership with others
  - Published: 2023-02-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10724452227

HomeCare Compass is an independent guide and is not affiliated with the CQC.