# Later Life Care Ltd

Later Life Care Ltd is a CQC-regulated home-care agency in Sheringham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/04/2023

## Practical info

- Postcode: NR26 8EB
- Registered manager: Reith, Angela
- Local authority: Norfolk
- Region: East
- City: Sheringham
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-08
- Finding
  - Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-07-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-08

### Other

- Finding
  - Evidence: An electronic monitoring system was implemented allowing relatives to view care records and staff attendance in real time.
  - Published: 2023-07-08
- Finding
  - Evidence: A compliance manager had recently been appointed and had begun implementing action plans and a programme of audits.
  - Published: 2023-07-08
- Finding
  - Evidence: The service supported people to maintain social connections and independence, including arranging community activities and video calls.
  - Published: 2023-07-08
- Finding
  - Evidence: Staff received regular supervision and felt well supported by the registered manager.
  - Published: 2023-07-08
- Finding
  - Evidence: People and relatives reported high satisfaction with care quality and communication from staff and the registered manager.
  - Published: 2023-07-08
- Finding
  - Evidence: Consistent small staff teams were matched to people by interests and personality, supporting strong relationships and personalised care.
  - Published: 2023-07-08
- Finding
  - Evidence: Staff had a good understanding of safeguarding processes and felt comfortable raising concerns internally and externally.
  - Published: 2023-07-08
- **staff_competency** _(moderate)_
  - Evidence: Recruitment systems were not robust as not all the appropriate checks had taken place. We found gaps in employment history, inconsistencies in interview records and no right to work documents.
  - Published: 2023-07-08

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-07-08
- Finding
  - End of life care and support
  - Published: 2023-07-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-08
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-07-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-08
- Finding
  - Staffing and recruitment
  - Published: 2023-07-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-08
- Finding
  - Using medicines safely
  - Published: 2023-07-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-08

### well_led

- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-07-08
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-07-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10724155198

HomeCare Compass is an independent guide and is not affiliated with the CQC.