# DCI Care Ltd

DCI Care Ltd is a CQC-regulated home-care agency in Torquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TQ1 3DW
- Registered manager: Hapazari, Barbara
- Local authority: Torbay
- Region: South West
- City: Torquay
- Last CQC check: 03/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-05

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-05

### Other

- Finding
  - Evidence: Staff felt supported and received supervision
  - Published: 2022-05-05
- Finding
  - Evidence: Registered manager engaged positively with inspection and worked closely with external professionals
  - Published: 2022-05-05
- Finding
  - Evidence: Effective infection prevention and control practices, including PPE use and staff testing
  - Published: 2022-05-05
- Finding
  - Evidence: Sufficient staffing levels to meet people's needs, including breaks for live-in carers
  - Published: 2022-05-05
- Finding
  - Evidence: Risk assessments were in place and staff understood how to manage risks
  - Published: 2022-05-05
- Finding
  - Evidence: People's dignity, confidentiality, privacy and independence were respected and promoted
  - Published: 2022-05-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-05
- Finding
  - End of life care and support
  - Published: 2022-05-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-05
- Finding
  - Using medicines safely
  - Published: 2022-05-05
- Finding
  - Staffing and recruitment
  - Published: 2022-05-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-05
- Finding
  - Duty of candour
  - Published: 2022-05-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10723907135

HomeCare Compass is an independent guide and is not affiliated with the CQC.