# Unity Plus Healthcare Leeds LS3 1JA

*Operated by Unity Plus Healthcare Limited.*

Unity Plus Healthcare Leeds LS3 1JA is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/06/2021

## Practical info

- Postcode: LS3 1JA
- Registered manager: Millward, Andrew
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 24/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Out-of-hours on-call system ensured people and staff could always reach support
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment checks and comprehensive induction in place for all staff
  - Published: 2025-12-12
- Finding
  - Evidence: Good communication between management, staff, relatives and external professionals
  - Published: 2025-12-12
- Finding
  - Evidence: Strong person-centred culture with staff knowing people well and supporting individual needs and preferences
  - Published: 2025-12-12
- Finding
  - Evidence: Staff used PPE effectively and infection control practices were followed
  - Published: 2025-12-12
- Finding
  - Evidence: People received medicines safely with accurate records and timely administration
  - Published: 2025-12-12
- Finding
  - Evidence: Consistent staff allocation provided continuity of care and positive outcomes for people and relatives
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received mandatory safeguarding training and knew how to recognise and report concerns
  - Published: 2025-12-12
- **governance** _(minor)_
  - Evidence: The provider had only recently conducted a staff survey; results from this had not been collated or formed any part of an action plan or lessons learnt.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10718158048

HomeCare Compass is an independent guide and is not affiliated with the CQC.