# Adelfi Care Services

*Operated by Adelfi Care Services Limited.*

Adelfi Care Services is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/10/2025

## Practical info

- Postcode: GL50 4SL
- Registered manager: Didcote, Lucy
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 02/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-08-03

### Other

- Finding
  - Evidence: Robust medicines management with extra auditing of MAR charts during transition to new electronic system.
  - Published: 2024-08-03
- Finding
  - Evidence: Positive partnership working with healthcare professionals, commissioners, and the Gloucestershire Care Providers Association.
  - Published: 2024-08-03
- Finding
  - Evidence: Strong communication systems including regular surveys, staff meetings, and live access to care notes for relatives.
  - Published: 2024-08-03
- Finding
  - Evidence: Person-centred care plans covering all areas of need with regular reviews and involvement of people and families.
  - Published: 2024-08-03
- Finding
  - Evidence: Effective induction programme including Care Certificate, tailored shadowing, and regular competency assessments.
  - Published: 2024-08-03
- Finding
  - Evidence: People and relatives praised the caring nature and consistency of staff, with people reporting feeling safe and supported.
  - Published: 2024-08-03
- **governance** _(moderate)_
  - Evidence: the registered manager had not identified through their own monitoring processes that they had not followed their policy and were not meeting the legal requirements.
  - Published: 2024-08-03
- **record_keeping** _(moderate)_
  - Evidence: there were gaps in some applicants' employment histories Records did not show that the recruiting managers had explored all gaps
  - Published: 2024-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2024-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2024-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2024-08-03
- Finding
  - Using medicines safely
  - Published: 2024-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-08-03
- Finding
  - Staffing and recruitment
  - Published: 2024-08-03

### well_led

- Finding
  - Working in partnership with others, Continuous learning and improving care
  - Published: 2024-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10717475436

HomeCare Compass is an independent guide and is not affiliated with the CQC.