# Logos Heart Care

*Operated by Logos Heart Care Ltd.*

Logos Heart Care is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2025

## Practical info

- Postcode: UB8 1QG
- Registered manager: Ganesalingam, Revathi
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 26/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-25
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-25

### Other

- Finding
  - Evidence: PPE provided and consistently used; infection control training completed
  - Published: 2023-08-25
- Finding
  - Evidence: Manager demonstrated clear understanding of duty of candour and safeguarding responsibilities
  - Published: 2023-08-25
- Finding
  - Evidence: Relative and person highly satisfied with care; manager described as 'top notch' and 'very professional'
  - Published: 2023-08-25
- Finding
  - Evidence: Care worker completed Care Certificate and mandatory training including MCA, infection control, and medicines
  - Published: 2023-08-25
- Finding
  - Evidence: Regular supervision, spot checks, and monthly reviews of care quality by manager
  - Published: 2023-08-25
- Finding
  - Evidence: Care worker matched to person based on shared language to meet communication needs
  - Published: 2023-08-25
- Finding
  - Evidence: Person-centred care plans identifying cultural, religious, and language preferences
  - Published: 2023-08-25
- Finding
  - Evidence: Robust recruitment process including DBS checks, right-to-work checks, and two references
  - Published: 2023-08-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-25
- Finding
  - Supporting people to develop and maintain relationships; access activities
  - Published: 2023-08-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-25
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-25
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2023-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10695695284

HomeCare Compass is an independent guide and is not affiliated with the CQC.