# The Care Trust

*Operated by Mrs Rachel Joan Brunton.*

The Care Trust is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/08/2022

## Practical info

- Postcode: L23 3AS
- Local authority: Sefton
- Region: North West
- City: Liverpool
- Last CQC check: 06/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-06
- Finding
  - Staff working with other agencies; Supporting people to access healthcare services
  - Published: 2022-08-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-06

### Other

- Finding
  - Evidence: Provider receptive to feedback and made immediate improvements during inspection
  - Published: 2022-08-06
- Finding
  - Evidence: Appropriate complaints management system in place
  - Published: 2022-08-06
- Finding
  - Evidence: Effective safeguarding systems and staff knowledge of referral processes
  - Published: 2022-08-06
- Finding
  - Evidence: Person-centred care plans reflecting likes, dislikes, preferences and backgrounds
  - Published: 2022-08-06
- Finding
  - Evidence: Good infection control practices including PPE use
  - Published: 2022-08-06
- Finding
  - Evidence: Staff safely recruited and deployed in sufficient numbers; calls rarely late
  - Published: 2022-08-06
- Finding
  - Evidence: People felt safe and spoke positively about the kindness of staff
  - Published: 2022-08-06
- Finding
  - Evidence: Compassionate end of life care delivered in close partnership with external health professionals
  - Published: 2022-08-06
- **leadership** _(moderate)_
  - Evidence: we found that not all notifications were sufficiently detailed or submitted in a timely manner.
  - Published: 2022-08-06
- **missed_or_late_visits** _(minor)_
  - Evidence: the system did not always provide effective oversight as staff did not always log in to their calls.
  - Published: 2022-08-06
- **record_keeping** _(minor)_
  - Evidence: we found that records relating to staff competency needed more detail to demonstrate a full assessment had taken place.
  - Published: 2022-08-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-06
- Finding
  - End of life care and support
  - Published: 2022-08-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-06
- Finding
  - Using medicines safely
  - Published: 2022-08-06
- Finding
  - Staffing and recruitment
  - Published: 2022-08-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-06

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership; Duty of candour
  - Published: 2022-08-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-06
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10693705279

HomeCare Compass is an independent guide and is not affiliated with the CQC.