# Five Valleys Care Ltd

Five Valleys Care Ltd is a CQC-regulated home-care agency in Stonehouse.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/11/2022

## Practical info

- Postcode: GL10 3SL
- Registered manager: Wimborn, Leanne
- Local authority: Gloucestershire
- Region: South West
- City: Stonehouse
- Last CQC check: 26/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-15
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-15

### Other

- Finding
  - Evidence: Regular surveys, staff meetings and digital care records promoted engagement and transparency with people and families.
  - Published: 2022-12-15
- Finding
  - Evidence: Systems were in place for safeguarding, incident reporting, and on-call support outside office hours.
  - Published: 2022-12-15
- Finding
  - Evidence: The registered manager demonstrated openness, transparency and took immediate action in response to inspection feedback.
  - Published: 2022-12-15
- Finding
  - Evidence: The service used innovative approaches such as a robotic therapeutic pet to support communication needs.
  - Published: 2022-12-15
- Finding
  - Evidence: People and relatives were consistently positive about the caring, respectful and friendly nature of staff.
  - Published: 2022-12-15
- Finding
  - Evidence: Medicines management was robust with electronic prompts, MAR records, audits, and manager alerts for missed administration.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff had received appropriate training and experience, including induction, Care Certificate, and specialist training.
  - Published: 2022-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-15
- Finding
  - Using medicines safely
  - Published: 2022-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-15
- Finding
  - Staffing and recruitment
  - Published: 2022-12-15

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10689541544

HomeCare Compass is an independent guide and is not affiliated with the CQC.