# Strada Care

*Operated by Strada Care Ltd.*

Strada Care is a CQC-regulated home-care agency in Redhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2022

## Practical info

- Postcode: RH1 3DG
- Registered manager: Knight, Christopher
- Local authority: Surrey
- Region: South East
- City: Redhill
- Last CQC check: 15/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent culture with regular relatives' meetings and two-way communication.
  - Published: 2022-03-23
- Finding
  - Evidence: Electronic care records system implemented to enable real-time quality monitoring.
  - Published: 2022-03-23
- Finding
  - Evidence: Staff supported people to maintain independence, relationships and meaningful activities during the pandemic.
  - Published: 2022-03-23
- Finding
  - Evidence: Positive, inclusive culture promoted by the registered manager and team leaders.
  - Published: 2022-03-23
- Finding
  - Evidence: Strong partnership working with healthcare, social care and community professionals.
  - Published: 2022-03-23
- Finding
  - Evidence: Person-centred care plans reflecting life stories, preferences, cultural and communication needs.
  - Published: 2022-03-23
- Finding
  - Evidence: Sufficient staffing maintained through contingency planning despite recruitment challenges.
  - Published: 2022-03-23
- Finding
  - Evidence: Safe medicines management with regular audits, competency checks, and multidisciplinary collaboration to reduce unnecessary medicines.
  - Published: 2022-03-23
- Finding
  - Evidence: Robust safeguarding systems, whistleblowing policies, and staff training in place.
  - Published: 2022-03-23
- Finding
  - Evidence: People and relatives felt safe and staff demonstrated strong knowledge of individual needs and risks.
  - Published: 2022-03-23
- **governance** _(minor)_
  - Evidence: the records of completion of these actions were not always fully followed up on and the registered manager addressed our feedback.
  - Published: 2022-03-23
- **consent_capacity** _(minor)_
  - Evidence: the records did not always accurately reflect people's capacity to make specific decisions and how and by whom best interests decisions were made.
  - Published: 2022-03-23
- **infection_control** _(minor)_
  - Evidence: On the day of the inspection we observed not all staff wore face masks when socially distanced with people in communal areas of people's home.
  - Published: 2022-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10687537932

HomeCare Compass is an independent guide and is not affiliated with the CQC.