# Sylvian Care Southampton

*Operated by A&F Prime Care Ltd.*

Sylvian Care Southampton is a CQC-regulated home-care agency in Romsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2025

## Practical info

- Postcode: SO51 9AQ
- Registered manager: Racila, Ana-Alina
- Local authority: Hampshire
- Region: South East
- City: Romsey
- Last CQC check: 02/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-06-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01

### Other

- Finding
  - Evidence: Cultural and language support provided to staff, including best practice guidance in native languages.
  - Published: 2023-06-01
- Finding
  - Evidence: Out-of-hours telephone service ensured people and staff could access support in emergencies.
  - Published: 2023-06-01
- Finding
  - Evidence: Provider worked in partnership with occupational therapists, speech and language therapists and GPs.
  - Published: 2023-06-01
- Finding
  - Evidence: Complaints handling systems were effective and people felt listened to and confident raising concerns.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff were responsive to changes in people's health, promptly escalating concerns to healthcare professionals.
  - Published: 2023-06-01
- Finding
  - Evidence: Effective infection prevention and control practices including appropriate use of PPE.
  - Published: 2023-06-01
- Finding
  - Evidence: Person-centred care plans capturing personal history, preferences, routines and individual communication needs.
  - Published: 2023-06-01
- Finding
  - Evidence: Consistent staffing arrangements with people receiving care from familiar staff who knew their needs well.
  - Published: 2023-06-01
- Finding
  - Evidence: People and relatives consistently reported feeling safe and receiving kind, compassionate, dignified care from staff.
  - Published: 2023-06-01
- **staff_competency** _(moderate)_
  - Evidence: Staff had limited knowledge on their legal responsibilities to safeguard people...there was a lack of knowledge and understanding on when and how they could raise concerns.
  - Published: 2023-06-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-01

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10682415125

HomeCare Compass is an independent guide and is not affiliated with the CQC.