# Ocean Healthcare

*Operated by Taher Limited.*

Ocean Healthcare is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: TQ12 2HN
- Registered manager: Clarke, Natalie
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-14

### Other

- Finding
  - Evidence: End of life care supported collaboratively with hospice and local health professionals, with contingency planning in place.
  - Published: 2023-02-14
- Finding
  - Evidence: Effective communication support including Makaton training, accessible information standards compliance, and use of technology to aid communication.
  - Published: 2023-02-14
- Finding
  - Evidence: Strong community engagement and active involvement with local organisations and inclusion initiatives.
  - Published: 2023-02-14
- Finding
  - Evidence: Exceptional staff wellbeing culture including a wellbeing officer, mental health first aiders, woodland retreat for reflection, and regular social events.
  - Published: 2023-02-14
- Finding
  - Evidence: Robust governance structure including a Quality Advisory Committee, Clinical Audit and Risk Committee, and weekly Complex Care management meetings.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff matched to people based on both clinical skills and personality fit, fostering strong relationships with families.
  - Published: 2023-02-14
- Finding
  - Evidence: Innovative training methods including specialist training aids, a dedicated training suite, and person-specific induction programmes.
  - Published: 2023-02-14
- Finding
  - Evidence: Highly person-centred care plans with detailed individual information, videos and photographs to guide staff on exact preferences and needs.
  - Published: 2023-02-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-14

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2023-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-14
- Finding
  - Using medicines safely
  - Published: 2023-02-14
- Finding
  - Staffing and recruitment
  - Published: 2023-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-14

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-14
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10682319395

HomeCare Compass is an independent guide and is not affiliated with the CQC.