# Alcedo Care Wigan

*Operated by Alcedo Orange Limited.*

Alcedo Care Wigan is a CQC-regulated home-care agency in Wigan.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2022

## Practical info

- Postcode: WN5 8AH
- Registered manager: Armand, Jessica
- Local authority: Wigan
- Region: North West
- City: Wigan
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-07-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-07-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-07-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-07-24
- Finding
  - Supporting people to eat and drink; working with other agencies; supporting people to live healthier lives
  - Published: 2024-07-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-07-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-07-24

### Other

- Finding
  - Evidence: End of life care plans developed collaboratively with individuals and relevant professionals
  - Published: 2024-07-24
- Finding
  - Evidence: Effective governance and auditing systems providing clear oversight
  - Published: 2024-07-24
- Finding
  - Evidence: Highest rated care group in the UK on homecare.co.uk for second year running
  - Published: 2024-07-24
- Finding
  - Evidence: Open and transparent culture with approachable leadership and regular staff supervision
  - Published: 2024-07-24
- Finding
  - Evidence: Strong communication support including Makaton, braille, large print and language-matched staff
  - Published: 2024-07-24
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and relatives, updated in real time via mobile app
  - Published: 2024-07-24
- Finding
  - Evidence: Medicines managed safely with staff competence assessed prior to administration
  - Published: 2024-07-24
- Finding
  - Evidence: Robust safeguarding systems and staff trained to recognise and report abuse
  - Published: 2024-07-24

### responsive

- Finding
  - End of life care and support
  - Published: 2024-07-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-07-24
- Finding
  - Supporting people to maintain relationships and follow interests
  - Published: 2024-07-24
- Finding
  - Meeting people's communication needs
  - Published: 2024-07-24
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-07-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-07-24
- Finding
  - Preventing and controlling infection
  - Published: 2024-07-24
- Finding
  - Using medicines safely
  - Published: 2024-07-24
- Finding
  - Staffing and recruitment
  - Published: 2024-07-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-07-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-07-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-07-24
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2024-07-24
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2024-07-24
- Finding
  - Promoting a positive culture; duty of candour
  - Published: 2024-07-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10681088676

HomeCare Compass is an independent guide and is not affiliated with the CQC.