# Bell View Help at Home Ltd

*Operated by Bell View Help at Home Limited.*

Bell View Help at Home Ltd is a CQC-regulated home-care agency in Belford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2023

## Practical info

- Postcode: NE70 7QB
- Registered manager: Wood, Catherine
- Local authority: Northumberland
- Region: North East
- City: Belford
- Last CQC check: 21/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Person-centred care records supporting people's independence and equality characteristics considered in planning
  - Published: 2023-07-21
- Finding
  - Evidence: Strong partnership working with healthcare professionals and timely access to healthcare services
  - Published: 2023-07-21
- Finding
  - Evidence: Effective quality monitoring systems with audits acted upon to maintain good care quality
  - Published: 2023-07-21
- Finding
  - Evidence: Registered manager held regular supervisions with staff in a positive, supportive culture
  - Published: 2023-07-21
- Finding
  - Evidence: Sufficient staffing with safe recruitment practices and appropriate DBS checks in place
  - Published: 2023-07-21
- Finding
  - Evidence: Risks were assessed and regularly reviewed with clear care plan guidance including specific diagnoses detail
  - Published: 2023-07-21
- Finding
  - Evidence: Safeguarding concerns were recorded, reported and investigated appropriately with staff confident in procedures
  - Published: 2023-07-21
- Finding
  - Evidence: Medicines were managed safely with regular audits and timely action on identified issues
  - Published: 2023-07-21
- **medication_management** _(minor)_
  - Evidence: 'When required' medicines records were generic which it is not in line with best practice guidance. We raised this with the registered manager who updated the documents during the inspection.
  - Published: 2023-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1067603053

HomeCare Compass is an independent guide and is not affiliated with the CQC.