# Bay Care Domiciliary Care Ltd

Bay Care Domiciliary Care Ltd is a CQC-regulated home-care agency in Paignton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2023

## Practical info

- Postcode: TQ4 5AA
- Registered manager: Stark, Chloe
- Local authority: Torbay
- Region: South West
- City: Paignton
- Last CQC check: 19/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff appreciation schemes and inclusive workplace culture with high staff recommendation rates.
  - Published: 2023-05-19
- Finding
  - Evidence: Annual community engagement including Christmas gift appeals for isolated service users.
  - Published: 2023-05-19
- Finding
  - Evidence: Positive feedback from all healthcare professionals contacted, describing the service as reliable, transparent, and innovative.
  - Published: 2023-05-19
- Finding
  - Evidence: Quality assurance processes including spot checks, telephone surveys, home visits, and 'You said, we did' feedback documentation.
  - Published: 2023-05-19
- Finding
  - Evidence: Robust recruitment and pre-employment checks including DBS, references, and right-to-work documentation for international staff.
  - Published: 2023-05-19
- Finding
  - Evidence: Numerous examples of staff going above and beyond, including tailored care continuity to address self-neglect and referrals for specialist equipment.
  - Published: 2023-05-19
- Finding
  - Evidence: Implementation of Herbert Protocol for people living with dementia who go missing.
  - Published: 2023-05-19
- Finding
  - Evidence: Partnership with Devon and Somerset Fire Service resulting in over 330 referrals and award recognition.
  - Published: 2023-05-19
- Finding
  - Evidence: Electronic medicines management system with alerts for missed administrations; only 6 errors recorded across 235,000 medication visits in 12 months.
  - Published: 2023-05-19
- Finding
  - Evidence: Strong safeguarding awareness among staff with effective escalation processes and transparent engagement with healthcare professionals.
  - Published: 2023-05-19
- **staff_competency** _(minor)_
  - Evidence: One staff member we spoke with said they had not had their medicines competency assessed.
  - Published: 2023-05-19
- **governance** _(minor)_
  - Evidence: To be honest I've given up talking to them. The management is not good and very disorganised.
  - Published: 2023-05-19
- **staffing_levels** _(moderate)_
  - Evidence: We get 5 minutes travel time between clients, sometimes I'll have to travel up to 12 minutes between clients and to do this I have to rely on clients not using the full time of their visit.
  - Published: 2023-05-19
- **missed_or_late_visits** _(minor)_
  - Evidence: They arranged to come between 8am and 8.30am but sometimes it can be 9.45am.
  - Published: 2023-05-19
- **communication_with_families** _(moderate)_
  - Evidence: I have reservations about some of some staff's English, some don't know what slippers are. I have to explain everything to them.
  - Published: 2023-05-19
- **person_centred_care** _(moderate)_
  - Evidence: They only send males. She doesn't like having a male carer and she won't let the male carer do her personal care, so I end up having to do it.
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1066132924

HomeCare Compass is an independent guide and is not affiliated with the CQC.