# Alcedo Care Wigan and St Helens

*Operated by Alcedo Orange Limited.*

Alcedo Care Wigan and St Helens is a CQC-regulated home-care agency in St. Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/06/2022

## Practical info

- Postcode: WA9 1UA
- Registered manager: Siddeley, Karen
- Local authority: St. Helens
- Region: North West
- City: St. Helens
- Last CQC check: 21/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-18
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-18

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-11-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-18

### Other

- Finding
  - Evidence: Provider worked in partnership with external healthcare professionals and services.
  - Published: 2023-11-18
- Finding
  - Evidence: Duty of candour responsibilities were understood and complied with.
  - Published: 2023-11-18
- Finding
  - Evidence: People's communication support needs were assessed and fully supported.
  - Published: 2023-11-18
- Finding
  - Evidence: Staff felt valued, supported and enjoyed working for the provider, with positive training and development opportunities.
  - Published: 2023-11-18
- Finding
  - Evidence: People and relatives consistently reported feeling safe and spoke highly of staff kindness and compassion.
  - Published: 2023-11-18
- Finding
  - Evidence: Effective IPC measures in place with constant PPE supplies and COVID-19 testing regime.
  - Published: 2023-11-18
- Finding
  - Evidence: Staff were familiar with safeguarding policies and procedures and knew how to escalate concerns.
  - Published: 2023-11-18
- Finding
  - Evidence: Safe recruitment procedures were in place including DBS checks, pre-employment checks and suitable references.
  - Published: 2023-11-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-11-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-11-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-18

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-11-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-18
- Finding
  - Using medicines safely
  - Published: 2023-11-18
- Finding
  - Staffing and recruitment
  - Published: 2023-11-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-18

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10651789901

HomeCare Compass is an independent guide and is not affiliated with the CQC.