# Rula Homecare Limited

Rula Homecare Limited is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2022

## Practical info

- Postcode: IP1 2QA
- Registered manager: Ticus, Paul-Dumitru
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 22/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-22
- Finding
  - Supporting people to eat and drink; access healthcare; working with other agencies
  - Published: 2022-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-22

### Other

- Finding
  - Evidence: Duty of candour requirements met
  - Published: 2022-06-22
- Finding
  - Evidence: Governance and quality assurance systems including audits in place
  - Published: 2022-06-22
- Finding
  - Evidence: Open, family-like culture with supportive management
  - Published: 2022-06-22
- Finding
  - Evidence: Positive feedback from professionals on hospital discharge support
  - Published: 2022-06-22
- Finding
  - Evidence: Care visits delivered on time by familiar staff with only one missed visit reported
  - Published: 2022-06-22
- Finding
  - Evidence: People treated with dignity, kindness and respect
  - Published: 2022-06-22
- Finding
  - Evidence: Consent sought and MCA principles understood
  - Published: 2022-06-22
- Finding
  - Evidence: Staff received induction, Care Certificate, supervisions and appraisals
  - Published: 2022-06-22
- Finding
  - Evidence: Person-centred care with assessments before service start
  - Published: 2022-06-22
- Finding
  - Evidence: Good infection prevention and control practice with PPE use
  - Published: 2022-06-22
- Finding
  - Evidence: Medicines managed safely with regular monitoring of MAR records
  - Published: 2022-06-22
- Finding
  - Evidence: Staff trained in safeguarding and aware of whistleblowing procedures
  - Published: 2022-06-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-06-22
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10651342076

HomeCare Compass is an independent guide and is not affiliated with the CQC.