# SureCare Chesterfield

*Operated by Trust Loyal Care Ltd.*

SureCare Chesterfield is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: S43 3QE
- Registered manager: Randhawa, Harjit
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-07-21

### effective

- Finding
  - Is the service effective?
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: High praise from people, relatives and staff for caring and inclusive management
  - Published: 2022-07-21
- Finding
  - Evidence: Communication needs assessed in line with Accessible Information Standard
  - Published: 2022-07-21
- Finding
  - Evidence: Culture of learning from incidents with care records updated in response
  - Published: 2022-07-21
- Finding
  - Evidence: Strong infection control practice including isolation arrangements during COVID-19
  - Published: 2022-07-21
- Finding
  - Evidence: Management team (registered manager, nominated individual, managing director, care co-ordinator) maintain daily oversight and also undertake caring roles
  - Published: 2022-07-21
- Finding
  - Evidence: Minimum 30-minute call time with staff arriving on time and staying full duration
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred care plans reflecting cultural beliefs, likes and dislikes
  - Published: 2022-07-21
- Finding
  - Evidence: Robust induction and Care Certificate training with shadowing of experienced staff
  - Published: 2022-07-21
- Finding
  - Evidence: Medicines administered as prescribed with daily MAR review by provider
  - Published: 2022-07-21
- Finding
  - Evidence: People felt safe with effective safeguarding processes and risk assessments in place
  - Published: 2022-07-21

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-07-21

### safe

- Finding
  - Is the service safe?
  - Published: 2022-07-21

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10647766910

HomeCare Compass is an independent guide and is not affiliated with the CQC.