# Bronte Care Services

Bronte Care Services is a CQC-regulated home-care agency in Bingley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/03/2023

## Practical info

- Postcode: BD16 4LD
- Registered manager: Jackson, Carol
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bingley
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-09

### effective

- Finding
  - Mental Capacity Act 2005 compliance
  - Published: 2023-03-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-09

### Other

- Finding
  - Evidence: Service shortlisted for Yorkshire and Humber Region social care COVID-19 hero award at Great British Care Awards 2020.
  - Published: 2023-03-09
- Finding
  - Evidence: Hospital passports in place for all people to ensure safe transitions to hospital.
  - Published: 2023-03-09
- Finding
  - Evidence: Positive staff culture with open-door management style and regular supervision, team meetings and training opportunities.
  - Published: 2023-03-09
- Finding
  - Evidence: Strong collaborative working with GPs, social workers, district nurses, speech and language therapists and palliative care teams.
  - Published: 2023-03-09
- Finding
  - Evidence: Electronic app enabled real-time updates and effective communication of changes in people's needs.
  - Published: 2023-03-09
- Finding
  - Evidence: District nursing team praised the service: staff 'often go over and above to ensure that the fast track patients get brilliant care in a very timely manner.'
  - Published: 2023-03-09
- Finding
  - Evidence: Care plans were up to date, personalised and reflected current needs including communication, cultural and dietary needs.
  - Published: 2023-03-09
- Finding
  - Evidence: People received care from small, consistent staff teams enabling relationship-building and continuity.
  - Published: 2023-03-09
- Finding
  - Evidence: Medication administration records were clear, accurate and audited regularly; medicines were managed safely.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff recruitment was managed safely with robust processes including DBS checks, references and shadowing of experienced staff.
  - Published: 2023-03-09
- **communication_with_families** _(minor)_
  - Evidence: Another said, 'No not great communication from the manager, they were supposed to have a meeting, but it didn't happen.'
  - Published: 2023-03-09
- **care_planning** _(minor)_
  - Evidence: The registered manager and some relatives stated they had been involved in these reviews, but this was not always clearly evidenced.
  - Published: 2023-03-09
- **missed_or_late_visits** _(minor)_
  - Evidence: One person told us 'It's very rarely 9.00am [as planned] sometimes it's too late for example 10.30 but mum is happy.'
  - Published: 2023-03-09

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-09

### safe

- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-03-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-09
- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2023-03-09
- Finding
  - Staffing and recruitment
  - Published: 2023-03-09

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-09
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10645823934

HomeCare Compass is an independent guide and is not affiliated with the CQC.