# Chiron Healthcare at Home Northampton Branch

*Operated by Chiron Healthcare at Home Ltd.*

Chiron Healthcare at Home Northampton Branch is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/10/2022

## Practical info

- Postcode: NN1 4HU
- Registered manager: Butterworth, Katie
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 13/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-10-13

### Other

- Finding
  - Evidence: Strong management with detailed audits, quality meetings and responsive communication with people and families
  - Published: 2022-10-13
- Finding
  - Evidence: Person-centred care plans including 'All about me' sections and personal history
  - Published: 2022-10-13
- Finding
  - Evidence: Effective induction and Care Certificate training, with regular supervision and spot checks
  - Published: 2022-10-13
- Finding
  - Evidence: Safe medicines administration via electronic system with regular management review
  - Published: 2022-10-13
- Finding
  - Evidence: Enough staff to provide consistent, punctual care with a system to monitor missed or late calls
  - Published: 2022-10-13
- Finding
  - Evidence: People felt safe and protected from abuse, with staff trained in safeguarding and whistleblowing procedures
  - Published: 2022-10-13
- **consent_capacity** _(minor)_
  - Evidence: We saw that capacity assessments had been carried out for people using the service, although some of these required more detail.
  - Published: 2022-10-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-13
- Finding
  - Using medicines safely
  - Published: 2022-10-13
- Finding
  - Staffing and recruitment
  - Published: 2022-10-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10645095430

HomeCare Compass is an independent guide and is not affiliated with the CQC.