# Affinity Care and Support Services Limited

Affinity Care and Support Services Limited is a CQC-regulated home-care agency in Prescot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2023

## Practical info

- Postcode: L35 5BW
- Registered manager: Masuku, Diana
- Local authority: Knowsley
- Region: North West
- City: Prescot
- Last CQC check: 20/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Registered manager engaged with professional networks including Liverpool Registered Managers Network and Skills for Care.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong partnership working with local authority commissioning, safeguarding teams, and IPC teams.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust quality assurance systems with regular audits and timely action on improvements identified.
  - Published: 2025-12-12
- Finding
  - Evidence: Family members described the registered manager/provider as very caring, organised, and approachable with consistent positive outcomes.
  - Published: 2025-12-12
- Finding
  - Evidence: People and family members actively involved in assessments, care planning, and regular reviews.
  - Published: 2025-12-12
- Finding
  - Evidence: Comprehensive induction programme aligned to the Care Certificate with training tracking system in place.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines managed safely with MAR records and appropriately trained staff administering medicines as prescribed.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment processes including mandatory enhanced DBS checks for all staff before job offers confirmed.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10644903915

HomeCare Compass is an independent guide and is not affiliated with the CQC.