# Caremaid Services Hampshire

*Operated by Caremaid Services Limited.*

Caremaid Services Hampshire is a CQC-regulated home-care agency in Aldershot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/04/2022

## Practical info

- Postcode: GU11 3HU
- Registered manager: Kamusiime, Winnie
- Local authority: Hampshire
- Region: South East
- City: Aldershot
- Last CQC check: 06/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-06

### Other

- Finding
  - Evidence: Good engagement with people, relatives and staff via monthly feedback calls, reviews and surveys
  - Published: 2022-04-06
- Finding
  - Evidence: Strong safeguarding systems with annual training, learning from incidents and clear staff understanding
  - Published: 2022-04-06
- Finding
  - Evidence: Kind, compassionate, person-centred care respecting dignity, privacy and communication needs
  - Published: 2022-04-06
- Finding
  - Evidence: Improved positive culture with increased workforce diversity and additional staff training, supervisions and spot checks
  - Published: 2022-04-06
- Finding
  - Evidence: Safe medicines management with trained, competency-assessed staff using electronic MARs
  - Published: 2022-04-06
- Finding
  - Evidence: Robust governance and auditing including daily monitoring of MARs, call times and daily logs via a management 'dashboard'
  - Published: 2022-04-06
- Finding
  - Evidence: Effective and safe recruitment procedures with designated oversight and complete pre-employment checks including DBS
  - Published: 2022-04-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-06
- Finding
  - Using medicines safely
  - Published: 2022-04-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-06
- Finding
  - Staffing and recruitment
  - Published: 2022-04-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-06
- Finding
  - Managers and staff being clear about their roles
  - Published: 2022-04-06
- Finding
  - Duty of candour
  - Published: 2022-04-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10640382895

HomeCare Compass is an independent guide and is not affiliated with the CQC.