# Ignition Care Ltd

Ignition Care Ltd is a CQC-regulated home-care agency in Tilbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RM18 8AT
- Registered manager: Jacobs, Dorcas
- Local authority: Thurrock
- Region: East
- City: Tilbury
- Last CQC check: 20/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-29

### Other

- Finding
  - Evidence: Positive, open culture with regular staff meetings and feedback mechanisms in place.
  - Published: 2023-07-29
- Finding
  - Evidence: People supported to have maximum choice and control; MCA principles followed.
  - Published: 2023-07-29
- Finding
  - Evidence: Infection control practices were effective, with PPE always worn and risk assessments in place.
  - Published: 2023-07-29
- Finding
  - Evidence: Comprehensive, personalised assessments and support plans carried out before people began using the service.
  - Published: 2023-07-29
- Finding
  - Evidence: Staff were up to date with mandatory training and medication competency assessments were completed for all staff administering medication.
  - Published: 2023-07-29
- Finding
  - Evidence: People were safeguarded from the risk of abuse and staff understood how to raise concerns.
  - Published: 2023-07-29
- Finding
  - Evidence: Appropriate staffing levels were in place to meet people's needs.
  - Published: 2023-07-29
- Finding
  - Evidence: Staff described as extremely kind, caring and always going above and beyond by relatives, with no missed or late visits reported.
  - Published: 2023-07-29
- **end_of_life_care** _(minor)_
  - Evidence: There was limited information in the support plans we reviewed relating to people's end of life wishes.
  - Published: 2023-07-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-29
- Finding
  - Using medicines safely
  - Published: 2023-07-29
- Finding
  - Staffing and recruitment
  - Published: 2023-07-29

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10637852554

HomeCare Compass is an independent guide and is not affiliated with the CQC.