# CM Supported Living Services

CM Supported Living Services is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SO15 5DJ
- Registered manager: Mvurume, Judith
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 06/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: Provider had a service improvement plan covering technology, business continuity and staff training.
  - Published: 2022-11-25
- Finding
  - Evidence: Strong partnership working with local authority commissioners, who described the provider as open and willing to work collaboratively.
  - Published: 2022-11-25
- Finding
  - Evidence: Positive person-centred culture led to measurable outcomes such as improving people's mobility and independence.
  - Published: 2022-11-25
- Finding
  - Evidence: Effective monitoring system to check all tasks completed at each care call, with online records audited regularly.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff had thorough induction based on the Care Certificate and did not work unsupervised until competency was confirmed.
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10633463360

HomeCare Compass is an independent guide and is not affiliated with the CQC.