# Kare Support Services Ltd

Kare Support Services Ltd is a CQC-regulated home-care agency in Wokingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/07/2022

## Practical info

- Postcode: RG40 1XU
- Registered manager: Kanu, Unisa
- Local authority: Wokingham
- Region: South East
- City: Wokingham
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-28

### Other

- Finding
  - Evidence: An emergency/business continuity plan was in place to respond to unexpected events.
  - Published: 2022-09-28
- Finding
  - Evidence: People and relatives were involved in care planning and the service was flexible to adjust to people's needs.
  - Published: 2022-09-28
- Finding
  - Evidence: The registered manager was accessible, approachable and worked alongside staff to observe practice.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff received regular supervision and appraisals and felt supported by the registered manager.
  - Published: 2022-09-28
- Finding
  - Evidence: The service communicated proactively with families, GPs, community nurses and occupational therapists.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff had PPE and infection control training; one person confirmed staff wore protective equipment.
  - Published: 2022-09-28
- Finding
  - Evidence: People and relatives felt safe and were treated with dignity, respect and compassion by familiar, consistent staff.
  - Published: 2022-09-28
- Finding
  - Evidence: Staffing levels were sufficient; people and staff confirmed there were enough staff and visits were completed on time.
  - Published: 2022-09-28
- **leadership** _(critical)_
  - Evidence: The registered manager did not demonstrate integrity and transparency when they failed to inform us about an incident they were responding to during our inspection.
  - Published: 2022-09-28
- **consent_capacity** _(minor)_
  - Evidence: Care and support records for one person were signed by the family members and it was not clear if they had a legal right to do that.
  - Published: 2022-09-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28
- Finding
  - Recruitment and staffing
  - Published: 2022-09-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-09-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10617225172

HomeCare Compass is an independent guide and is not affiliated with the CQC.