# GA24Care

*Operated by Global Access Limited.*

GA24Care is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2023

## Practical info

- Postcode: BS8 4JH
- Registered manager: Jamu, Joseph
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 16/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-13

### Other

- Finding
  - Evidence: Monthly surveys and quarterly away days used to gather feedback and drive continuous improvement.
  - Published: 2023-03-16
- Finding
  - Evidence: Business continuity plan in place prioritising critical visits; driver recruited to resolve lateness issues.
  - Published: 2023-03-16
- Finding
  - Evidence: Provider investing in vocational health and social care courses and champion roles to build staff skills.
  - Published: 2023-03-16
- Finding
  - Evidence: Six team leaders providing regular supervision and spot checks, with weekly manager meetings for oversight.
  - Published: 2023-03-16
- Finding
  - Evidence: Consistent team of staff with strong person-centred approach; positive feedback from people, relatives, and professionals.
  - Published: 2023-03-16
- Finding
  - Evidence: Medicines managed safely with electronic records, real-time alerts to management, and competency-assessed staff.
  - Published: 2023-03-16
- Finding
  - Evidence: Safe recruitment practices restored following previous breach of regulation 19, including DBS checks and overseas sponsorship licence.
  - Published: 2023-03-16
- **communication_with_families** _(minor)_
  - Evidence: People were overall satisfied with the care workers that were supporting them but did tell us that on occasions staff were late and they did not always know who was supporting them.
  - Published: 2023-03-16
- **missed_or_late_visits** _(minor)_
  - Evidence: People and their relatives spoke positively about the care workers that supported them. They did say that there had been some concerns in respect of late visits, which the provider was addressing.
  - Published: 2023-03-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-13
- Finding
  - Planning personalised care to meet people's needs and preferences
  - Published: 2022-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-13
- Finding
  - Using medicines safely
  - Published: 2022-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-13
- Finding
  - Continuous learning and improving care; engaging and involving people, public and staff
  - Published: 2022-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10616616589

HomeCare Compass is an independent guide and is not affiliated with the CQC.