# Prime Healthcare Avenue Ltd

Prime Healthcare Avenue Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2022

## Practical info

- Postcode: NW10 7PN
- Registered manager: Farah, Eqbal
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-25
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-05-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-25

### Other

- Finding
  - Evidence: Person-centred culture with clear vision and partnership working with GPs and pharmacists
  - Published: 2022-05-25
- Finding
  - Evidence: Quality monitoring through audits, unannounced spot checks and feedback questionnaires
  - Published: 2022-05-25
- Finding
  - Evidence: Strong, responsive and approachable registered manager praised by people, relatives and staff
  - Published: 2022-05-25
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE supplies
  - Published: 2022-05-25
- Finding
  - Evidence: Staff received regular training, supervision and competency checks
  - Published: 2022-05-25
- Finding
  - Evidence: Robust recruitment processes including DBS checks
  - Published: 2022-05-25
- Finding
  - Evidence: Consistent staffing with regular care workers who knew people's needs
  - Published: 2022-05-25
- Finding
  - Evidence: Safe medicines support with trained staff, competency checks and regular audits
  - Published: 2022-05-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-25
- Finding
  - Planning personalised care; Supporting people to develop and maintain relationships and to avoid social isolation; Support to follow interests and take part in activities that are socially and culturally relevant
  - Published: 2022-05-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-25
- Finding
  - Using medicines safely
  - Published: 2022-05-25
- Finding
  - Staffing and recruitment
  - Published: 2022-05-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-25
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-05-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-25
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-05-25
- Finding
  - Continuous learning and improving care; How the provider understands and acts on the duty of candour
  - Published: 2022-05-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2022-05-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10616494808

HomeCare Compass is an independent guide and is not affiliated with the CQC.