# Caring Alternatives

*Operated by Caring Alternatives Limited.*

Caring Alternatives is a CQC-regulated home-care agency in Ellesmere Port.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2022

## Practical info

- Postcode: CH65 9BF
- Registered manager: Swanson, Margaret
- Local authority: Cheshire West and Chester
- Region: North West
- City: Ellesmere Port
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-23

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Lessons learned following incidents with measures to prevent re-occurrence
  - Published: 2022-08-23
- Finding
  - Evidence: Staff trained in Mental Capacity Act and consent obtained before support
  - Published: 2022-08-23
- Finding
  - Evidence: Communication preferences assessed and respected, in line with Accessible Information Standard
  - Published: 2022-08-23
- Finding
  - Evidence: Care plans focused on positive quality of life outcomes and reviewed regularly
  - Published: 2022-08-23
- Finding
  - Evidence: Effective infection prevention and control measures including COVID-19 response
  - Published: 2022-08-23
- Finding
  - Evidence: Open and transparent culture fostered by experienced management team
  - Published: 2022-08-23
- Finding
  - Evidence: Robust recruitment checks and adequate staffing levels
  - Published: 2022-08-23
- Finding
  - Evidence: Safe medication management with staff trained and competency checked
  - Published: 2022-08-23
- Finding
  - Evidence: Staff knowledgeable about people's needs and preferences with positive relationships developed
  - Published: 2022-08-23
- Finding
  - Evidence: Wholly person-centred service promoting independence and rights
  - Published: 2022-08-23

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-23

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-23

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10599753373

HomeCare Compass is an independent guide and is not affiliated with the CQC.