# Platinum living care

*Operated by Platinum Living Care Limited.*

Platinum living care is a CQC-regulated home-care agency in Gillingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: ME7 2YX
- Registered manager: Oyefeso, Mary
- Local authority: Medway
- Region: South East
- City: Gillingham
- Last CQC check: 11/Nov/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular audits, spot checks and care plan reviews to monitor quality and safety.
  - Published: 2023-04-27
- Finding
  - Evidence: Complaints handled openly and honestly with learning communicated to staff.
  - Published: 2023-04-27
- Finding
  - Evidence: Open, transparent culture with staff feeling valued, supported and able to raise concerns.
  - Published: 2023-04-27
- Finding
  - Evidence: Strong leadership from a registered nurse provider with over 20 years' experience.
  - Published: 2023-04-27
- Finding
  - Evidence: Care plans co-produced with people and relatives, kept under review and updated on change of need.
  - Published: 2023-04-27
- Finding
  - Evidence: Incidents reported, recorded and discussed in team meetings to drive learning.
  - Published: 2023-04-27
- Finding
  - Evidence: Effective infection control including PPE audits and up-to-date COVID-19 guidance.
  - Published: 2023-04-27
- Finding
  - Evidence: Medicines administered safely with staff competency regularly monitored and reviewed.
  - Published: 2023-04-27
- Finding
  - Evidence: Robust and safe recruitment practices including DBS checks and employment history verification.
  - Published: 2023-04-27
- Finding
  - Evidence: People felt safe with regular, punctual staff who built strong relationships with them and their relatives.
  - Published: 2023-04-27
- **record_keeping** _(minor)_
  - Evidence: completion of these were not always recorded. We made suggestions to the provider to improve the documentation to more accurately reflect this had been completed.
  - Published: 2023-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10598322684

HomeCare Compass is an independent guide and is not affiliated with the CQC.