# Brisegene Care Ltd

Brisegene Care Ltd is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/11/2022

## Practical info

- Postcode: RG2 6UB
- Registered manager: Tagaan, Cristina
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-06

### Other

- Finding
  - Evidence: PPE used at all visits and infection control training completed.
  - Published: 2023-10-06
- Finding
  - Evidence: Staff recruitment records met legal requirements including DBS checks and employment history.
  - Published: 2023-10-06
- Finding
  - Evidence: MAR chart audits completed monthly with no missed medicines or medicine errors recorded.
  - Published: 2023-10-06
- Finding
  - Evidence: People's communication needs were assessed and recorded in care plans to guide staff support.
  - Published: 2023-10-06
- Finding
  - Evidence: Good communication with other agencies including health care professionals, with advice and care changes updated in care plans.
  - Published: 2023-10-06
- Finding
  - Evidence: Relatives reported staff treated people with compassion, kindness, dignity and respect, going above and beyond their role.
  - Published: 2023-10-06
- Finding
  - Evidence: Care plans were personalised, written from the person's perspective, and created in partnership with people and their relatives.
  - Published: 2023-10-06
- Finding
  - Evidence: Registered manager understood safeguarding responsibilities and knew how and when to raise concerns with the local authority.
  - Published: 2023-10-06
- **staff_training** _(minor)_
  - Evidence: did not include training in relation to supporting people with a learning disability and autistic people or oral care.
  - Published: 2023-10-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-06
- Finding
  - Staffing and recruitment
  - Published: 2023-10-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-06
- Finding
  - Using medicines safely
  - Published: 2023-10-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-06
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-10-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10597672556

HomeCare Compass is an independent guide and is not affiliated with the CQC.