# Caerus House

*Operated by Caerus Lifecare Limited.*

Caerus House is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: HA0 2RJ
- Registered manager: Thomas, Elaine
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Positive, person-centred culture with engaged registered manager and supported staff.
  - Published: 2022-07-23
- Finding
  - Evidence: Appropriate infection control practices and PPE provision, including for COVID-19.
  - Published: 2022-07-23
- Finding
  - Evidence: Consistent care from regular staff who were punctual and stayed agreed time.
  - Published: 2022-07-23
- Finding
  - Evidence: Relative reported high confidence in staff: 'The carers are caring, patient, they give [my relative] choices, respect, dignity and kindness.'
  - Published: 2022-07-23
- Finding
  - Evidence: Person-centred care plans including 'personal story and background' section, reflecting preferences and protected characteristics.
  - Published: 2022-07-23
- Finding
  - Evidence: Staff receive induction, mandatory training, monthly supervisions and yearly appraisals.
  - Published: 2022-07-23
- Finding
  - Evidence: Safeguarding policies and training documented; registered manager understands reporting responsibilities.
  - Published: 2022-07-23
- Finding
  - Evidence: New electronic monitoring system enables real-time oversight of staff punctuality and visit duration.
  - Published: 2022-07-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-23
- Finding
  - Staffing and recruitment
  - Published: 2022-07-23

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-07-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10593330077

HomeCare Compass is an independent guide and is not affiliated with the CQC.