# Best Options Agency

*Operated by Best Options Agency Limited.*

Best Options Agency is a CQC-regulated home-care agency in Blyth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/08/2022

## Practical info

- Postcode: NE24 2AS
- Registered manager: Akinsola, Ayodeji Akinyemi
- Local authority: Northumberland
- Region: North East
- City: Blyth
- Last CQC check: 06/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-06
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-08-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-08-06

### Other

- Finding
  - Evidence: Effective partnership working with local authority and external professionals
  - Published: 2022-08-06
- Finding
  - Evidence: Working within the principles of the Mental Capacity Act 2005
  - Published: 2022-08-06
- Finding
  - Evidence: Safe recruitment with all necessary pre-employment and DBS checks
  - Published: 2022-08-06
- Finding
  - Evidence: Positive, supportive, person-centred culture promoted by leadership
  - Published: 2022-08-06
- Finding
  - Evidence: Care was personalised with detailed care plans reflecting people's preferences
  - Published: 2022-08-06
- Finding
  - Evidence: Staff received detailed induction, regular training, supervision and appraisal
  - Published: 2022-08-06
- Finding
  - Evidence: Effective infection prevention and control systems in place
  - Published: 2022-08-06
- Finding
  - Evidence: Medicines were managed safely with regular audits and clear records
  - Published: 2022-08-06
- **person_centred_care** _(minor)_
  - Evidence: [Staff] leave [person's] door open and we call all see.
  - Published: 2022-08-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-06
- Finding
  - Supporting people to develop relationships and avoid social isolation
  - Published: 2022-08-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-06
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-08-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-06
- Finding
  - Using medicines safely
  - Published: 2022-08-06
- Finding
  - Staffing and recruitment
  - Published: 2022-08-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-06

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-08-06
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-08-06
- Finding
  - Managers and staff understanding roles, quality, risks and duty of candour
  - Published: 2022-08-06
- Finding
  - Promoting a positive, person-centred culture; working in partnership
  - Published: 2022-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10592382864

HomeCare Compass is an independent guide and is not affiliated with the CQC.