# Dalchi Healthcare Limited

Dalchi Healthcare Limited is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2023

## Practical info

- Postcode: DE24 8BF
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 21/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust audit processes covering care records, infection control, and health and safety
  - Published: 2023-02-21
- Finding
  - Evidence: Mental Capacity Act principles understood and applied by staff
  - Published: 2023-02-21
- Finding
  - Evidence: Effective partnership working with external healthcare professionals (GPs, occupational therapists, dementia services)
  - Published: 2023-02-21
- Finding
  - Evidence: Open, approachable leadership culture with regular engagement with staff, people and relatives
  - Published: 2023-02-21
- Finding
  - Evidence: Strong safeguarding processes including staff training, policy, and safety-checking questionnaires
  - Published: 2023-02-21
- Finding
  - Evidence: Registered manager responsive to feedback and demonstrated continuous improvement prior to and during inspection
  - Published: 2023-02-21
- Finding
  - Evidence: Care plans developed collaboratively with people and relatives, reflecting individual choices and preferences
  - Published: 2023-02-21
- Finding
  - Evidence: Consistent care staff providing support, with sufficient staffing levels and cover arrangements in place
  - Published: 2023-02-21
- **staff_training** _(minor)_
  - Evidence: The registered manager told us training on end of life care would be included into the next training planned for care staff.
  - Published: 2023-02-21
- **record_keeping** _(minor)_
  - Evidence: Some records on staffs' previous employment history needed more detail. The registered manager told us they would take action to ensure they fully completed these records.
  - Published: 2023-02-21
- **medication_management** _(minor)_
  - Evidence: staff had assisted a person with skin creams on a small number of occasions without following all the steps in the provider's medicines policy
  - Published: 2023-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10592096287

HomeCare Compass is an independent guide and is not affiliated with the CQC.