# Holistic Healthcare Cambridge

*Operated by Holistic Healthcare Cambridge Ltd.*

Holistic Healthcare Cambridge is a CQC-regulated home-care agency in Huntingdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/10/2022

## Practical info

- Postcode: PE29 6XS
- Registered manager: Ayson, Joseph
- Local authority: Cambridgeshire
- Region: East
- City: Huntingdon
- Last CQC check: 26/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-10-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-26
- Finding
  - Supporting people to eat and drink enough; working with other agencies; access to healthcare
  - Published: 2022-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-26

### Other

- Finding
  - Evidence: Strong partnership working with external healthcare professionals
  - Published: 2022-10-26
- Finding
  - Evidence: Approachable and supportive registered manager; staff feel valued
  - Published: 2022-10-26
- Finding
  - Evidence: Small consistent care teams improving continuity and reliability
  - Published: 2022-10-26
- Finding
  - Evidence: Person-centred, dignified care that promotes independence
  - Published: 2022-10-26
- Finding
  - Evidence: Safe medicines management with competency checks
  - Published: 2022-10-26
- Finding
  - Evidence: Staff well trained, including Care Certificate for new staff and additional training on request (e.g. end of life)
  - Published: 2022-10-26
- Finding
  - Evidence: Positive feedback from people, relatives and external professionals ('They've been an absolute godsend to me')
  - Published: 2022-10-26
- **record_keeping** _(minor)_
  - Evidence: Although no records of the audits were kept, we could see they had taken action where necessary to address concerns
  - Published: 2022-10-26
- **complaints_handling** _(moderate)_
  - Evidence: they were unable to show us records of their investigations into the concerns
  - Published: 2022-10-26
- **incident_learning** _(moderate)_
  - Evidence: the provider had not notified us of one event that had occurred
  - Published: 2022-10-26
- **governance** _(moderate)_
  - Evidence: monitoring processes were not formalised and were not part of a planned and organised monitoring system
  - Published: 2022-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-26
- Finding
  - Supporting relationships, interests and activities
  - Published: 2022-10-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-26
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-26
- Finding
  - Using medicines safely
  - Published: 2022-10-26
- Finding
  - Staffing and recruitment
  - Published: 2022-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-26
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; duty of candour
  - Published: 2022-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10586286798

HomeCare Compass is an independent guide and is not affiliated with the CQC.