# Carepoint Services Ltd (Brighton & Hove)

*Operated by Carepoint Services Limited.*

Carepoint Services Ltd (Brighton & Hove) is a CQC-regulated home-care agency in Brighton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/04/2022

## Practical info

- Postcode: BN2 4AE
- Registered manager: Owen, Diane
- Local authority: Brighton and Hove
- Region: South East
- City: Brighton
- Last CQC check: 12/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-12
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-12

### Other

- Finding
  - Evidence: Carer of the Month award scheme recognising staff
  - Published: 2022-04-12
- Finding
  - Evidence: Social initiatives reducing isolation (e.g. social visits, charity bake-sale deliveries)
  - Published: 2022-04-12
- Finding
  - Evidence: Electronic call monitoring system to identify and address late calls
  - Published: 2022-04-12
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-04-12
- Finding
  - Evidence: Effective quality assurance system with regular audits and recorded actions
  - Published: 2022-04-12
- Finding
  - Evidence: Care delivered in line with MCA principles
  - Published: 2022-04-12
- Finding
  - Evidence: Person-centred care with staff matched to people based on common interests
  - Published: 2022-04-12
- Finding
  - Evidence: Regular supervisions and supportive management
  - Published: 2022-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-12
- Finding
  - Using medicines safely
  - Published: 2022-04-12
- Finding
  - Staffing and recruitment
  - Published: 2022-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-12
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10577894065

HomeCare Compass is an independent guide and is not affiliated with the CQC.