# Walfinch Harrow & Brent

*Operated by SVM Care Limited.*

Walfinch Harrow & Brent is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2022

## Practical info

- Postcode: HA1 1LQ
- Registered manager: Verma, Shilpi
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 23/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-23

### Other

- Finding
  - Evidence: Positive staff culture with carer of the month awards, wellbeing meetings and development opportunities
  - Published: 2022-06-23
- Finding
  - Evidence: Regular audits (weekly, monthly and quarterly) covering MARs, punctuality, care planning and recruitment
  - Published: 2022-06-23
- Finding
  - Evidence: Accessible Information Standard policy with information available in braille, large print or translated
  - Published: 2022-06-23
- Finding
  - Evidence: Person-centred care plans reflecting cultural, religious and dietary preferences
  - Published: 2022-06-23
- Finding
  - Evidence: Consistent staff teams matched by personality, language and culture for meaningful relationships
  - Published: 2022-06-23
- Finding
  - Evidence: Strong multidisciplinary working with GPs, district nurses and palliative care nurses
  - Published: 2022-06-23
- Finding
  - Evidence: Comprehensive induction and ongoing training; staff feel well supported by management
  - Published: 2022-06-23
- Finding
  - Evidence: Safe medicines management with electronic MAR, risk assessments and competency checks
  - Published: 2022-06-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-23
- Finding
  - Staffing and recruitment
  - Published: 2022-06-23
- Finding
  - Using medicines safely
  - Published: 2022-06-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-23

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-06-23
- Finding
  - Duty of candour; being open and honest when something goes wrong
  - Published: 2022-06-23
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-06-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10576259379

HomeCare Compass is an independent guide and is not affiliated with the CQC.