# Fayo Work Spaces

*Operated by Raven Care Ltd.*

Fayo Work Spaces is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: N17 6SB
- Registered manager: Caramba-Coker, Joanne-Marie
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-26

### Other

- Finding
  - Evidence: Positive family feedback describing the registered manager as kind, gentle, dignified and flexible
  - Published: 2022-07-26
- Finding
  - Evidence: Quality audits, supervisions, appraisals and staff meetings supported continuous improvement
  - Published: 2022-07-26
- Finding
  - Evidence: Registered manager demonstrated clear vision, passion and good understanding of regulatory responsibilities
  - Published: 2022-07-26
- Finding
  - Evidence: Person-centred care plans reflecting individual preferences and communication needs
  - Published: 2022-07-26
- Finding
  - Evidence: Strong understanding and application of the Mental Capacity Act, with consent always sought
  - Published: 2022-07-26
- Finding
  - Evidence: Service worked closely with external health and social care professionals (GP, OT, district nurses, local authority)
  - Published: 2022-07-26
- Finding
  - Evidence: Staff training was robust and relevant, including first aid, autism awareness, medication management and the Care Certificate
  - Published: 2022-07-26
- Finding
  - Evidence: Robust recruitment checks including employment references, ID and criminal record checks
  - Published: 2022-07-26
- Finding
  - Evidence: Risk assessments were thorough, detailed, regularly reviewed and gave guidance to care workers on reducing risks
  - Published: 2022-07-26
- Finding
  - Evidence: Person using the service felt safe and was protected from abuse, with safeguarding policies and staff training in place
  - Published: 2022-07-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-26
- Finding
  - Using medicines safely
  - Published: 2022-07-26
- Finding
  - Staffing and recruitment
  - Published: 2022-07-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-26
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10576184958

HomeCare Compass is an independent guide and is not affiliated with the CQC.