# Visiting Angels East Dorset

*Operated by Teddy Elder Care Limited.*

Visiting Angels East Dorset is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2022

## Practical info

- Postcode: BH23 1EB
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 01/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-01
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-01

### Other

- Finding
  - Evidence: Good safeguarding knowledge and appropriate reporting to local authority and CQC
  - Published: 2022-09-01
- Finding
  - Evidence: Effective quality assurance through audits, spot checks, surveys and monthly newsletters
  - Published: 2022-09-01
- Finding
  - Evidence: Strong, open and supportive management culture; staff felt highly valued and well supported
  - Published: 2022-09-01
- Finding
  - Evidence: Small, consistent team of care staff who knew people well; rotas allowed sufficient travel time with no rushed visits
  - Published: 2022-09-01
- Finding
  - Evidence: Person-centred, regularly reviewed care plans developed with people and families
  - Published: 2022-09-01
- Finding
  - Evidence: Medicines administered safely by trained staff with regular competency checks and monthly MAR audits
  - Published: 2022-09-01
- Finding
  - Evidence: Thorough staff induction, regular supervision, training and Care Certificate completion for new staff
  - Published: 2022-09-01
- Finding
  - Evidence: Recent improvements made to recruitment practices ensuring safe recruitment and appropriate pre-employment checks
  - Published: 2022-09-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-01
- Finding
  - Using medicines safely
  - Published: 2022-09-01
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-01
- Finding
  - Staffing and recruitment
  - Published: 2022-09-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-09-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10576136993

HomeCare Compass is an independent guide and is not affiliated with the CQC.